General Policy

• Vikas Handlooms follows a strict no return and no refund policy for all products purchased through our website.

• Customers are requested to carefully review product details, descriptions, and images before placing an order.

Exception – Damaged Products

• Only products that arrive in a damaged condition will be considered for replacement.

• Customers must provide valid proof (clear photographs or video evidence) of the damage.

• The proof must be submitted to our support team within 2 hours of the delivery time.

• Claims made after this period will not be accepted under any circumstances.

Verification Process

• Once proof is submitted, our quality team will verify the damage.

• If the claim is approved, a replacement product will be shipped at no additional cost.

• If the claim is rejected (due to insufficient proof or misuse), no replacement or refund will be issued.

Refunds

• Refunds are not applicable under this policy.

• Only replacement of damaged products is allowed, subject to verification.

Customer Responsibility

• Customers must ensure they are available to receive the product at the time of delivery.

• Any delay in reporting damages beyond the 2‑hour window will make the claim invalid.

• Products must be handled with care after delivery; damages caused post‑delivery are not covered.

Contact Information

For damaged product claims or support, please visit our official Contact Page. Our team will respond within 24–48 hours during business hours.