General Policy

• Once an order is successfully placed on Vikas Handlooms, no cancellations will be accepted under any circumstances.

• Customers are advised to carefully review product details, descriptions, and images before confirming their purchase.

Reason for Strict Policy

• All sarees, dupattas, and fabrics are handcrafted and prepared specifically for each order.

• Immediate processing begins once the order is confirmed, making cancellations impractical.

• This ensures fairness to artisans and prevents misuse of the ordering system.

Exceptional Cases

• Cancellation requests will not be entertained for reasons such as change of mind, incorrect selection, or delayed delivery.

• Only in rare cases of system error or duplicate payment may the order be reviewed by our support team.

• Such cases will be handled on a case‑by‑case basis, but they do not constitute a general cancellation right.

Customer Responsibility

• Customers must ensure accuracy of product selection, size, and quantity before checkout.

• Providing correct delivery details is essential, as incorrect information cannot be corrected through cancellation.

• Any issues must be reported immediately via our Contact Page.

Impact on Refunds

• Since cancellations are not permitted, refunds are not applicable under this policy.

• Refunds are only considered under the Return & Refund Policy for damaged products reported within 2 hours of delivery with valid proof.

Contact Information

For queries related to orders or exceptional cases, please visit our official Contact Page. Our support team responds within 24–48 hours during business hours.